Duo Device Health
Feinberg’s current device security apps, BigFix and F5/Big-IP will be replaced by Duo Device Health (DDH). This change will provide a superior user experience while advancing Feinberg IT security measures. DDH verifies that desktop and laptop computers have supported operating systems, encryption, and anti-virus software before allowing access to multi-factor authentication-enabled university resources, including email.
For more information and to learn about what you can do to prepare for the change, please review our Frequently Asked Questions below. If you have additional questions about Duo Device Health, please contact email@example.com via email.
Frequently Asked Questions
The Duo Device Health application is a compliance tool installed on your desktop or laptop. It checks your device for disk encryption and anti-malware whenever you access certain university resources protected by multi-factor authentication, ensuring that your device meets basic security hygiene.
Feinberg-managed device: The Duo Device Health application is installed automatically on your device with compatible operating system versions, including Windows 10, macOS 10.15, or later.
Personally-owned device: You will be prompted to install the application on your device the first time you access a university resource. Your device must have a compatible operating system, disk encryption, and anti-malware software.
Supported operating systems include:
- Windows 10 and above
- macOS 10.15 and above
Unsupported operating systems include:
- Windows 7 or earlier
- macOS 10.14 or earlier
Alternatively, NUworkspace is a virtual desktop suitable for accessing NU services without the requirement for Duo Device Health application.
All Feinberg-managed devices have CrowdStrike Falcon installed automatically. Other supported anti-malware software for personally-owned devices include:
- Windows: Windows Defender, McAfee Endpoint Security, Sophos AV, Symantec Endpoint Protection, Trend, Micro Apex One
- macOS: McAfee Endpoint Security, Sophos AV, Symantec Endpoint Protection, Trend Micro Apex One
You will need to enable full disk encryption on your macOS (version 10.15 and above) using FileVault or BitLocker on a Windows 10 computer. You will also need to install a compatible anti-malware application and the Duo Device Health application. Alternatively, NUworkspace is a virtual desktop suitable for accessing NU services without the requirement for Duo Device Health application.
To install the Duo Device Health application:
- Download the DUO Device Health Application for Windows
- Download the DUO Device Health Application for Mac
To remove the Big-IP Edge/F5 client:
- Select Start
- Go to Control Panel > Programs and Features
- Select BIG-IP Edge Client
- Select Uninstall
- Make sure the Big IP client is not running
- Move the F5 VPN icon to the trash in the Applications folder
When the DDH app is installed, an icon will appear in the status bar or menu bar of your computer. For Feinberg-owned devices, you will be prompted to install the application (if you don’t have it installed) when attempting to access NU resources.
- Windows: (Search your computer for “Duo Device Health”).
Yes, Feinberg devices are subject to university policies, specifically:
Please contact firstname.lastname@example.org for additional support.