Feinberg School of Medicine has an agreement with Northwestern University Information Technology (NUIT) to support its classrooms and departmental conference rooms. NUIT offers three levels of support:
Level 1 support includes extensive quality assurance checks, with immediate response times (typically under 10 minutes). Clear escalation protocols and notifications are communicated and includes predetermined redundancy, failover and intervention plans, as well as proactive advance monitoring of events schedules to anticipate customer needs. Training, orientations and setup support are included in this tier during business hours.
Level 2 support includes quality assurance checks to be performed every 15 business days and for immediate response times. Orientations are available in advance but set up assistance is not typically given. Escalation is efficient and service interruptions are kept to the shortest windows possible.
Limit support includes response times within three business days or earliest schedule availability of technician. Quality assurance is limited to quarterly checks.
Contact & More Information
Training requests, orientations to new rooms and/or event support should be directed to FSM AV Support.
If you have departmental conference rooms and are interested in contracting for support, please contact Kathleen Dunne Balducci.
Find a listing of available Feinberg spaces on Reserve a Space, under Information by Space.