Improving Clinician Communication: Training Module

BACKGROUND

• Lack of standardized communication during transitions of care is a problematic context for communication
• Poorly structured communication can lead to risks during transitions of care
• Joint Commission (2006) requires institutions to “implement a standardized approach to handoff communications….”

INTERVENTION: Web-based training of a standardized format for use during handoff communications

METHODS and ANALYSIS:

• Pre and post INTERVENTION recordings of handoff communications between clinicians both by phone and face to face
• Pre-post comparison of the use of a standardized format during the handoff communications

Thanks to the support of:

Washington Square Foundation

 
Michael Reese Health Trust

Colonel Stanley R. McNeil Foundation