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Technical Support for Medical Students

There are technical support resources available to you as a medical student. These resources should be able to assist you with common computer problems such as NetID and e-mail account issues, standard productivity software problems, security problems, connecting from off-campus, and policy information.

Typical Set Up Tasks

FAQs

Netid and Electronic Mail account

Security Suggestions

Establish a connection from off-campus

Who can post what to the FSM listservs?

Where are wireless access points in the medical school?

How do I establish a wireless connection?

Getting Help-Resources

Medical Student Help Desk
Contact via studentsupport@northwestern.edu

This account is read by the Feinberg Management Information Systems Office. We will try to assist you as soon as someone is free.

Make An Appointment for Technical Support

Please make a reservation to drop by to meet with our technical support staff. We are located on the ninth floor of the Rubloff Building, Room 9-918 (420 E. Superior Street). Please call (312) 503-0105 to reserve a time. You may also write to studentsupport@northwestern.edu to provide your name and contact telephone number so that we can confirm your appointment.

At the time of your appointment the technical support person will try to provide immediate assistance. If the problem is beyond something they can help with immediately, they will provide recommendations of other sources of support. In some cases they may need to set aside more time to assist you with the technical difficulty.