Strategies for Improving Clinician Communication:  Focus Groups

• Conduct 60-90 minute, audio-taped focus groups at each hospital using a standardized protocol.
  
• 63 focus groups were conducted
  
• Inquiries about effective and problematic communication between clinicians, solutions, and “work arounds”
  
• Themes cover the breadth of clinician communication issues related to patient safety
  
• Results are aggregated across institutions
  
• Key findings included identifying several key contexts for communication: standardized communication, transitions of care, assessment of patient acuity, teamwork and team culture

Thanks to the support of:

Michael Reese Health Trust